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30 day Return Policy

Free 30-day bike returns

We’re incredibly confident that you’ll love our wide range of bikes; however, if for any reason you don’t, we’ve got you covered with our free 30-day return policy. Yes, you heard it right – we offer a full refund for the bike, and we’ll even pick it up from your doorstep, all at no extra cost to you!

30-day parts & accessories easy returns

At eBike Shop USA, we understand that sometimes your needs or preferences might change. That’s why we’ve crafted a 30 day easy return and exchange Policy, specifically for our parts and accessories. Our goal is to ensure your complete satisfaction with your purchase; thus, we’ve made it our mission to make this process as straightforward as possible.

Note: Outlet Sales are final

All we ask is that you keep the original box and packaging, and make sure to follow our simple terms and conditions.

Free bike return terms & conditions

Free bike return terms & conditions

The Free 30-day Bike return is applicable to all bikes at eBike Shop USA and begins from the date of delivery. Just let us know within 30 calendar days from delivery if you'd like to return the bike.
Feel free to unpack and assemble the bike for sizing and inspection purposes. However, we kindly request that you refrain from test rides to avoid any wear and tear Failure to comply with these terms or returning bikes in anything less than as new condition may result in a minimum restocking fee of $50 or even void the right to a refund. (See examples below)
If your bike arrived damaged, please report it as soon as possible. Snap some photos of the damage and email them to us via our contact form.

Make sure to securely pack the bike in its original packaging when returning it. This includes the frame, wheels, and components. Hang on to the packaging just in case.
How to pack a bicycle and box it for transport and travel
You'll need to be present on the scheduled pickup day to hand the bike to the courier.
If we attempt a pickup and it's unsuccessful due to the item not being ready, we incur a re-booking fee. We can arrange another pickup on your behalf, but any additional fees will need to be passed on to you, which may be deducted from your total refund.

Damage resulting from improper use, policy abuse, or incorrect assembly, such as damaged pedal threads, tire dirt, frame scratches, or any other damages, will be charged at full retail rates. (see examples below)
If the bike sustains damage during the return transit due to inadequate packaging by the customer, we reserve the right to charge you the cost of replacing the damaged part or component. Be sure to check out our repacking guide.
Refunds will be processed after one of our mechanics thoroughly inspects the returned bike. Please understand that this process may take up to 5 business days after the bike is received.
Refunds will be issued promptly once the bike receives approval from our mechanics. In the rare case of an issue during inspection, we'll contact you regarding policy violations and fees. Please note that some banks may take up to 10 business days to finalize the transaction after we issue the refund.
The refund for the bike does not include any shipping costs associated with your original transaction. however, the return shipping within our 30-day policy is on the house.

What will result in a restocking fee

Scuffs, scratches and signs of excessive use on components and frames
Signs of excessive drivetrain wear
Bikes ridden in adverse weather and not returned in like-new conditions
Bikes showing damage to the frame or other components
Bikes incorrectly or insufficiently packaged
Damage incurred in the return shipping due to improper packaging